What Information We Hold and Why
When you open an account with us, we collect the details you provide — your name, contact information, and the credentials you set. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier linked to
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that payment. We do not store your full mobile banking PIN or password; those stay between you and your payment provider. We also collect device and session data — your IP address, browser type, and the pages you visit — to keep your account secure and
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to detect unusual activity. If you contact our support team, we keep a record of that conversation. All of this data is held only as long as it is needed for the purpose it was collected, or as required under applicable law. You can ask us
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what data we hold about you, request a correction, or ask us to delete it where the law allows. Use of this platform and the availability of our services depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.